HAVE SOME QUESTIONS?

We use PU, polyurethane, which is a polymer composed of organic units joined by carbamate (urethane) links and the edges are trimmed in 100% cotton. Like all of our products, they have been tested in a US approved lab to be lead free, BPA free, PVC free and Phthalate free.

We recommend 6-24 months but have seen babies use them earlier if starting solids at four months as recommended in some countries. And Willow herself is a smaller toddler and still wears them at 2.5 years old for those messy meals out

All of our products are designed in Australia and made responsibly in hand-picked factories in China.

Please see our Contact Page

We accept credit card, Apple & Google Pay, Afterpay and Paypal.

Yes, we sure do. We will be updating our site with a password protected wholesale site, but in the meantime, please send an email to info@willowandsim.com and we will be sure to respond.

Your first step should be to contact the courier in your shipped confirmation email. After this if you have further queries please contact us via info@willowandsim.com and quote your order number and we'll be sure to get it resolved.

Yes, all our parcels are dispatched with a tracking number.

Currently we only ship within the US, but will be shipping worldwide very soon. If you live in a country we don't currently ship to, please let us knowand we'll be sure to prioritise it on the list.

Please refer to our Returns & Refund Policy.